Refund & Cancellation Policy

IIMPossible is an independent online test-preparation platform selling only digital products — mock tests, sectional tests, previous-year papers, subscriptions, study plans and online course access. Everything is delivered instantly to your account over the internet. There is no physical product, shipment or delivery, and no shipping charges apply. We operate remotely with no walk-in office; all support and grievances are handled over email at admin@iimpossible.co.in (complaints acknowledged within 24 hours, resolved within 30 days).

Because access is granted immediately on payment, purchases are generally non-refundable and non-transferable once access has been activated or any attempt has been consumed. Please use the free preview content available for your exam to check the interface, question quality and analytics before you buy.

• Duplicate or accidental payment — if you were charged more than once for the same purchase, the extra amount is refunded in full.
• Technical failure — if payment was taken but access was not delivered and we are unable to activate it, the full amount is refunded.

Both exceptions must be reported to us within 7 days of the payment date, from your registered email address, with the payment reference.

A purchase cannot be cancelled once a paid mock test has been attempted. Free trials and free preview content are excluded from this policy, as no payment is made for them.

Some courses on the platform are offered by partner institutes. Refunds and cancellations for those courses follow the specific terms displayed at that course's checkout, which prevail over this page for that purchase.

Email admin@iimpossible.co.in from your registered email address, or write to us from the Contact page, stating the plan or course name, the payment reference and the reason. Requests are acknowledged within 24 hours and decided within 7 working days. Unresolved complaints can be escalated to our Grievance Officer, whose details are on the Contact page.

Approved refunds are returned to the original payment method within 5–7 business days of approval, through our payment gateway. We cannot refund to a different account or by cash. Refunds are calculated on the total amount actually paid. Discount value, coupon savings, referral rewards and reward credits have no cash value and are not refundable.

This policy forms part of our Terms & Conditions; see also our Privacy Policy. Nothing here limits your rights under the Consumer Protection Act 2019 and the Consumer Protection (E-Commerce) Rules 2020.